The FAQ list answers a variety of technical questions from technicians working in the field with our DVR hardware and software products. If you cannot find your technical question within the list, please submit your technical problem to us and it will be answer back to you in email by one of our technical support specialist. Submit the question
Select "Desktop" on Start Menu, right-click on IE icon, and right-click on "Internet Explore", choose "Run as administrator", and install related components.
Check the power LED indicator. If it is on (GREEN) then power is being supplied to the Digital Video Recorder. If the LED is not on, make sure that the power cord is securely connected to a live power source. If the Digital Video Recorder still does not come on, remove the power supply from its compartment, reinsert
it, and try again. If there is still no power, contact your dealer.
Make sure the power 110V/220V is right, then check the RAM, and then check whether the watchdog reset is wrongly connected.
Check the Brightness and Contrast toolbar in single view. If the controls are turned too far down, the screen will be dark.
If after trying this, the screen is still blank, try rebooting the Digital Video Recorder by pressing the power on button. If this does not solve the problem, turn the Digital Video Recorder off, wait five seconds, and then turn it back on.
If the problem persists after trying all of these suggestions, turn off the Digital Video Recorder and consult your dealer for a solution.
Please exchange the signal lines at the back end, thus to judge whether it's wrong with the DVR host.
Please make sure the NumLock key on the keyboard is lighted or not, thus to make sure the machine is working on the right way. And at the same time, press Ctrl+Alt+F2 to switch to literal mode, then the hard disk can be reconfigured; press Ctrl+Alt+F3 to switch back to monitoring screen, then the mouse should be able to be moved; if it still doesn't work, please restart the machine or check whether the mouse is connected well.
The HDD is not detected or HDD malfunction.
The Shield and Gateway in the system settings of the DVR host should be set in right way.
The setup of camera resolution, compress mode (M-JPEG, MPEG-4, H.264), image quality setting (choosing the images in higher quality means smaller compression ratio, and more space of hard disk will be taken up; the other way round, less space will be taken up) and the content of the recording images will affect the average size of the images.
You can set the right time for the system, if it continues to be wrong, enter BIOS to modify BIOS time.
Please setup Kaspersky as below:
A. HD01 Failure-
1. Shut the system down and remove the failure disk.
2. Remove the HD02 and connect it to SATA1.
3. Connect a good HDD to SATA2.
4. Turn on the system and it will start to rebuild.
B. HD02 Failure-
1. Shut the system down and remove the failure disk.
2. Connect a good HDD to SATA2.
3. Turn on the system and it will start to rebuild.
DVR version dvr-WE-1.1.4-20140305.iso and before this.
NVR version nvr-1.1.0-20140305-std-3500.iso and before this.
Please upgrade to the latest version.